Shipping policy
Thank you for shopping with PRKY. Please review the information below before placing your order.
Shipping Rates
PRKY charges a flat $6.95 standard shipping fee on U.S. orders.
Shipping charges are displayed at checkout and are nonrefundable, except when an order arrives damaged, defective, or incorrect.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Processing time is the time required to prepare your order for shipment. It does not include the carrier’s delivery time.
During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has shipped.
Estimated Delivery
Standard shipping typically takes approximately 3–7 business days after the order has been processed.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, service interruptions, and other circumstances outside PRKY’s control may affect delivery times.
Shipping Locations
PRKY currently ships to addresses within the United States.
International shipping is not currently available.
Tracking Your Order
Once your order has shipped, you will receive an email containing tracking information.
Tracking updates may take up to 24–48 hours to appear after the shipping label has been created.
Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
To request an address change, contact hello@prky.shop as soon as possible. Address changes are not guaranteed after an order has been placed, and we cannot change the shipping address once an order has shipped.
PRKY is not responsible for packages that are delayed, returned, or misdelivered because of an incorrect or incomplete address provided by the customer.
If an order is returned to PRKY because of an incorrect address, the customer may be responsible for the cost of reshipping the order.
Lost or Delayed Packages
If your tracking information has not updated for several business days or your package appears to be delayed, contact hello@prky.shop with your name and order number.
We will help review the tracking information and, when appropriate, assist with a carrier investigation. PRKY cannot guarantee carrier delivery dates or immediately replace packages while a carrier investigation is pending.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Wait 24 hours, as carriers sometimes mark packages as delivered before they arrive.
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Check around the delivery location, mailbox, front desk, parcel locker, and with household members or neighbors.
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Contact the shipping carrier using your tracking number.
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Email hello@prky.shop if the package still cannot be located.
We will make a reasonable effort to assist, but PRKY cannot guarantee a refund or replacement for an order confirmed as delivered to the address provided at checkout.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, email hello@prky.shop as soon as possible and within 10 days of delivery.
Include your name, order number, a description of the issue, and clear photos of the product and shipping packaging. We will review the issue and, if approved, arrange an appropriate replacement or refund.
Order Cancellations
Orders may be canceled within one hour of purchase by emailing hello@prky.shop.
After the one-hour cancellation window, cancellation is not guaranteed because processing may have begun. Orders that have already shipped cannot be canceled.
Contact Us
For shipping questions, contact:
PRKY Customer Care
hello@prky.shop