Refund policy

We hope you love your PRKY purchase! If you change your mind, you may request a return within 10 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, your product must be:

• Unopened and unused

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase

For hygiene and quality-control reasons, products that have been opened, used, worn, altered, or removed from their original packaging are not eligible for return.

Requesting a Return

To request a return, email hello@prky.shop within 10 days of delivery. Please include your name, order number, and reason for the return.

Returns must be approved before they are mailed. If your return is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for purchasing and paying for their own return shipping label unless the product arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service and keeping your shipping receipt. PRKY is not responsible for returns that are lost or damaged while being shipped back to us.

Refunds

Once your return has been received, we will inspect the product and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@prky.shop.

Products returned in an opened, used, damaged, incomplete, or otherwise ineligible condition will not be refunded. If you would like an ineligible product shipped back to you, you will be responsible for the associated shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact hello@prky.shop as soon as possible and within 10 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

After reviewing the issue, we may offer a replacement or refund at no additional cost to you.

Differences in styling results due to hair type, hair length, styling technique, products used, or individual expectations are not considered product defects.

Sale Items and Gift Cards

Sale items and gift cards are final sale and cannot be returned, except where required by applicable law or when a physical product arrives damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within one hour of purchase by emailing hello@prky.shop.

After the one-hour cancellation window, cancellation is not guaranteed because order processing may have begun. Orders that have already shipped cannot be canceled.

Contact Us

For questions about returns, refunds, or damaged orders, contact:

PRKY Customer Care
hello@prky.shop